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Suffolk Construction is a massive construction company that employs 2500 office-based site employees. Consider how difficult it would be to handle effective communication with all these employees. Much more difficult, the COVID-19 outbreak caused the company’s technical department to hustle even more than normal. However, the company’s IT team was able to deploy ‘Microsoft teams’ to assure a successful solution. This new interactive system helped workers explore the negative influences of the pandemic. This was according to Vice President Doug Myers at Suffolk.

Suffolk, for example, set up a Teams channel to receive the results of onsite temperature assessments for staff. This necessitated the use of seventy infrared cameras attached to the channel. Furthermore, on-site construction workers can scan a QR code that links to a Microsoft Form. This includes the COVID-19 diagnosis questions. Workers can examine the responses in a Power BI dashboard. The Centers for Disease Control and Prevention suggested this method.

‘Knowledge work’ for cite workers with Microsoft teams

Microsoft teams  at Suffolk
Figure 1 Employees at Suffolk doing a presentation through Microsoft teams (Suffolk, 2022)

Many jobs at Suffolk uses the assistance of Microsoft teams. Hosting meetings, presenting projects, and other documentation to architects, are some of them. Moreover, not just that, construction employees utilize Microsoft Teams to communicate with others about ongoing tasks. As a result, employees at all levels use this Microsoft technology.

Although Suffolk had utilized Microsoft Teams before the outbreak, utilization increased as many employees were grateful to work remotely. However, most staff and front-line employees first assumed that this would be less successful. Myers later stated that he could not think teems would be that successful.

When Microsoft Teams originally launched in 2017, it aimed for office employees as their target market. However, when it came to IT investment, Microsoft invested heavily in front-line personnel in the retail and hospitality industries. This became a trend. This resulted in the introduction of non-office employees to one another.

Walkie-talkies from Microsoft teams

The primary goal of the Microsoft team’s walkie-talkie system was to reach lower-level staff. It is a push-to-talk method that simply requires your phone. Moreover, the tests were conducted at Suffolk University utilizing Samsung’s Galaxy XCover Pro smartphones.

Workers on the job site were continually walking about with a variety of communication devices. However, the Microsoft team walkie-talkies may be a better option because they are a single, simple device.

The flow of information across Suffolk construction company

Suffolk intends to provide role-based access for employees using Microsoft’s Active Directory. They wanted to provide individuals with an experience that provided them with the data they need. This was because they could have a more personalized and motivating experience.

Suffolk also investigated the possibility of combining a more extensive personnel directory with the Microsoft platform. They did this by using basic personal information such as email addresses and phone numbers. As a result, it avoids the need for assisting workers in easily identifying the individual they seek.

OpenSpace: walking the construction site virtually

OpenSpace is a 360-degree video platform used at Suffolk. It monitors and documents conditions while also providing end-users with a virtual tour experience.

You may find more about OpenSpace 360-degree video platform at: https://www.suffolk.com/approach/innovation

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